Privacy Policy

At A Wildlife Expedition, your privacy matters. This policy explains how we collect, use, store, and protect your personal information, and how you remain in control of your data at all times.

A Wildlife Expedition operates from South Africa. Our official website is awildlifeexpedition.com.

Our commitment to you

We commit to the following principles:

• We keep your personal data secure
• We only share data where you agree or where the law requires
• We use data to tailor information and services to you
• We process data to arrange travel and improve our services
• We give you control to access, update, or delete your data

Please read this policy carefully before using our website or making an enquiry.

Booking on behalf of others

If you book on behalf of other travellers, you confirm that they understand this privacy policy and agree to you sharing their personal data with us. By submitting an enquiry or booking, you consent to the collection, processing, storage, and transfer of personal information as outlined here.

If you do not agree with this policy, we cannot accept your booking and you should not use this website.

Personal information we collect

We collect personal information that allows us to plan and manage your travel. This information may include:

• Full name
• Address and contact details
• Email address and phone number
• Date of birth
• Travel preferences and arrangements
• Passport details where required

In certain cases, we may also collect sensitive information, such as medical conditions, disabilities, or dietary requirements. We only request this information when necessary to accommodate your needs.

Why we collect this information

We collect and use your information to:

• Manage enquiries and bookings
• Provide itineraries and travel documentation
• Process payments and refunds
• Communicate changes or updates to your journey
• Coordinate services with airlines, lodges, and suppliers
• Personalise your travel experience
• Respond to compliments, complaints, or questions
• Improve our services and develop new offerings

We always collect only what we need and treat sensitive information with additional care.

Legal and regulatory use of data

We process personal information to meet legal, regulatory, and compliance obligations. This includes responding to lawful requests, protecting our rights, and preventing fraud.

Where required, we may also use CCTV at physical locations for security purposes, always in line with applicable laws.

Information received from third parties

Sometimes, third parties may share personal information with us. These include travel agents, travel companions, referral partners, or social media platforms. In all cases, we require confirmation that you consent to this sharing.

Payment information

When you make a payment, we collect only the details required to process it. This may include cardholder details, banking information, or transaction references. Payment data is handled securely and only for authorised purposes.

Legal basis for processing data

We process your personal information when:

• It is necessary to fulfil a contract with you
• We have a legitimate business interest
• The law requires us to do so
• You have given explicit consent

We always balance our interests against your privacy rights.

Sharing your information

We may share your personal information with:

• Service providers who help deliver your travel arrangements
• Payment processors and financial institutions
• Technology and security partners
• Government or regulatory authorities where legally required

All third parties must comply with confidentiality and data protection obligations.

Marketing, profiling, and analytics

We may use personal information to inform you about services or experiences that may interest you. We base this on your preferences, interactions, and consent.

You control how we communicate with you. You can unsubscribe at any time using the link in our emails or by contacting us directly.

We also use analytics tools, including cookies, to understand website usage, improve content, and enhance user experience. Analytics data is aggregated and anonymised wherever possible.

Cookies

Cookies help us improve website functionality and tailor content. They allow us to understand visitor behaviour, remember preferences, and optimise performance.

You can manage cookie settings through your browser at any time.

International data transfers

Because we arrange travel worldwide, your personal information may be transferred outside your country of residence. We only transfer data where adequate legal protections exist and appropriate safeguards are in place.

You may contact us to request details about these safeguards.

Data security and storage

We protect your personal information through technical and organisational security measures. These include access controls, secure systems, and encrypted communication.

We store personal information only as long as necessary. In most cases, we retain data for up to seven years to meet legal and operational requirements. Where no booking occurs, we delete data within 12 months.

Your privacy rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion in certain circumstances
• Object to processing or marketing
• Restrict processing
• Request information about international data transfers

To protect your security, we may verify your identity before responding.

We aim to respond to requests within 30 days. If we cannot fulfil a request, we will explain why.

Complaints and contact details

If you have concerns about how we handle your personal information, please contact us at:

bookings@awildlifeexpedition.com

You also have the right to lodge a complaint with the relevant data protection authority.